My Basket (0)

Free Shipping Over $25 Retail Orders

Customer Service

Shipping & Delivery

Shipping Rate: For our retail customers, we offer free shipping within the continental contiguous United States on all orders of $50 or more. Any wholesale orders over $200 receive free shipping within the continental U.S.

Transit time: Orders are shipped the next business day via UPS or FedEx ground. Customers have the option to select FedEx 2-Day or Overnight shipping at moment of checkout. Please find below the estimated ground transit time from our location, Los Angeles CA 90026.

Source: FedEx.com

Alaska, Hawaii and Puerto Rico

Shipping via UPS and FedEx Ground is available for customers in Alaska, Hawaii and Puerto Rico. Please check the shipping rates before proceeding to checkout. If you wish to ship your package via USPS, please contact us directly at order@senchanaturals.com. We will do our best to accommodate your needs.

Local Retailers: Our Sencha Natural products are sold in cafes, tea shops, and natural & specialty stores around the world. Please click here to find a retailer near you that carries our products. For locations outside the United States, please contact us at inquiry@senchanaturals.com.

International Orders: For international orders please contact us directly at order@senchanaturals.com.

Privacy & Security

As part of the SEN CHA family we want you to feel comfortable and secure while visiting our website. The information gathered on this website is only used by Sencha Naturals and is never sold or given to any third parties. We use e-mail addresses to communicate with you regarding your orders and/or other transactions. We may also use your e-mail address to share information about Sencha Naturals products and services that may be of interest to you. You may opt-out of receiving such promotional messages from us at any time. If you wish to decline receiving such emails in the future, please contact us at promotions@senchanaturals.com.

Visitors who give us their telephone numbers online may receive telephone contact from our customer enlightment representatives regarding orders or promotions. If you wish to be contacted by e-mail please provide us with your e-mail address so we can change the settings of your account. If you do not wish to receive any telephone or email contact from us, please contact us at promotions@senchanaturals.com. Sencha Naturals does not collect information on any person under 13 years. We ask that children do not submit information to us without the consent of a parent or guardian.

California Online Privacy Protection Act (OPPA).

http://www.privacy.ca.gov/cover/onlineprivacy.htm

We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server. Sencha Naturals and its employees will do their best to protect customers’ private information from any vulnerable situation that may arise.

Returns & Replacements

Complete Contentment Guarantee:  We are confident that you will love our products as much as we do. If for any reason you are dissatisfied with your purchase, you may request a replacement, refund, or credit within 60 days of product delivery. Please contact us at order@senchanaturals.com or (888) 4-SENCHA (736242) to arrange a refund or exchange before returning any product.

Ordering and Sales Tax

Retail and wholesale customers may order directly through our website, by emailing us at order@senchanaturals.com, or by calling (888) 4-SENCHA (736242). Our customer service hours of operation are Monday – Friday, 8:00AM – 5:00 PM PST, excluding major holidays. 

For a fast and convenient ordering process, customers are encouraged to create an account on our website. Doing so will enable you to move quickly through the checkout process, store multiple shipping addresses, track your orders, view order history, and more. To log in or to register a new account, please click here

Local taxes, if applicable, will be added to your order. Sencha Naturals collects sales tax from California residents only.

Payment and Promotions

We accept payment via Visa, MasterCard, and American Express. All transactions are in U.S. Dollars. For our wholesale customers we offer 30-day terms, on approved credit. To request this Net-30 option, please fax your credit references to (213) 947-1723. Please sign up on our newsletter to learn about our promotions.  As of September 18, 2014 our Loyal'Tea Program will be discontinued.  Any existing Loyal'Tea points accumulated will be stored as store credit and any future website updates they will be transferred to store credit, coupon codes and/or gift cards.  We plan to offer more variety of discount codes and promotions to our loyal customers and email subscribers instead of the Loyal'Tea points program.

Viewing Orders

To track your orders and view past order history, please log in by going to “My Account” on our website, or click here.

Updating Account Information
If you have a registered account on our website, you may update your information any time by logging in here. Once logged in, you may make any desired changes to your billing preference, shipping address, or any other important information. If you do not have an online account with us and wish to update your account information, please contact us at order@senchanaturals.com or (888) 4-SENCHA (736242).
 
About Our Products

Vegan Certified: Our entire line of SEN CHA Green Tea Mints is 100% free of animal products. Our mints are certified vegan by the nonprofit organization Vegan Action of Vegan.org

Kosher Certified: All of our SEN CHA mints, our manufacturing process, and mint facility are certified Kosher by the nonprofit Kehilla Kosher organization of Los Angeles, CA.

Fair Trade Tea: The SEN CHA proprietary blend used in all of our Green Tea Mints includes a specialty Indian tea grown sustainably in organic conditions. This certification by Fair Trade USA upholds fair wages, safe working conditions, and environmentally-friendly harvesting practices. Our Fair Trade-sourced tea is also organic, ensuring a clean crop free of pesticides, genetic engineering, and other chemical pollutants. 

Sugar, Gluten & Caffeine-Free: Our SEN CHA Green Tea Mints are also gluten-free, sugar-free, and decaffeinated using a natural (water) process that keeps the green tea antioxidants and flavor intact. Our mints are sweetened using the natural sugar-free sweetener xylitol, and all-natural, GMO-Free sorbitol.