Customer Service


Our customer service department can be reached Monday through Friday, 8:00 am to 5:00 pm PST, excluding major holidays by calling (888) 4-SENCHA (736242) or by email at



We're sure you'll love our products as much as we do. But, if for any reason you are dissatisfied with your purchase, you are welcome to request a replacement, refund, or credit within 90 days of product delivery. Please contact us at or (888) 4-SENCHA (736242) to arrange for a refund or exchange before returning any product.



For our retail customers, we offer shipping at a flat rate of $4.95 per order, and free shipping on orders over $50 within the continental United States.

Wholesale orders over $100 receive free shipping within the continental U.S.

Orders are shipped the next business day via USPS and tracking information will be provided in your shipment confirmation email.

Additional shipping costs are add to orders outside the contiguous United States based on shipping charges. Orders shipping internationally are calculated based on weight and country. 



We accept payment via Visa, MasterCard, and American Express. All transactions are in U.S. Dollars. For our wholesale customers, we offer 30-day terms, on approved credit. To request this Net-30 option, please fill out our wholesale request form here or fax your credit references to (213) 947-1723. Please sign up for our newsletter to learn about our promotions.



As of September 18, 2014 ,our Loyal'Tea Program is discontinued. We plan to offer more variety in terms of discount codes and promotions to our loyal customers and email subscribers, instead of the Loyal'Tea points program.