Customer Service

CONTACT US

Our customer service department can be reached Monday through Friday, 8:00 am to 5:00 pm PST, excluding major holidays by calling 888-4-SENCHA (736242) or by email at order@senchanaturals.com.

 

COMPLETE CONTENTMENT GUARANTEE

We're sure you'll love our products as much as we do. But, if for any reason you are dissatisfied with your purchase, you are welcome to request a replacement, refund, or credit within 90 days of product delivery. Please contact us at order@senchanaturals.com or (888) 4-SENCHA (736242) to arrange for a refund or exchange before returning any product.

 

SHIPPING & DELIVERY

For our retail customers, we offer shipping at a flat rate of $4.95 per order, and free shipping on orders over $35 within the continental United States.

Wholesale orders over $200 receive free shipping within the continental U.S otherwise it's a flat rate of $7.95.

Orders are shipped the next business day via USPS Priority Mail and tracking information will be provided in your shipment confirmation email.

Additional shipping costs are add to orders outside the contiguous United States based on shipping charges. Orders shipping internationally are calculated based on weight and country. 

 

PAYMENT & PROMOTIONS

We accept payment via Visa, MasterCard, and American Express. All transactions are in U.S. Dollars. For our wholesale customers, we offer 30-day terms, on approved credit. To request this Net-30 option, please fill out our wholesale request form here or fax your credit references to (213) 947-1723. Please sign up for our email newsletter to learn about our promotions.

 

LOYAL'TEA POINTS PROGRAM

As of September 18, 2014 our Loyal'Tea Program has been discontinued. We plan to offer more variety in terms of discount codes and promotions to our loyal customers and email subscribers, instead of the Loyal'Tea points program.